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Team Leader Multilanguage

For our Zagreb office we are looking for a:

 

Team Leader Multilanguage

Who are you?

  • You have excellent leadership and interpersonal skills
  • You have positive attitude, good organizational and time management skills
  • You have ability to manage and motivate staff within a team environment
  • You have ability to prioritize work and workloads across a team
  • You are fluent in German and English language (written and spoken)
  • You have excellent verbal and written communication skills
  • You have good knowledge and use of the main MS Office applications (word, excel) and e-mail

It is considered as a plus:

  • If you are familiar with customer-care department operations

 

What are you going to do?

  • You will preside the hall and assist the operators
  • You will manage operational briefings and updates on the specific campaign
  • You will provide initial training and updating on products, services and applications
  • You will  be suggesting changes to be applied to the operational processes and for the development of the necessary supports
  • You will be motivating the team entrusted in achieving excellent performance by encouraging team work
  • You will monitor and verify the knowledge acquired by individual operators
  • You will monitor the operational performance of the assigned team (quality and productivity)
  • You will  be reporting and monitoring compliance with contractual SLAs and service KPIs

 

What do we offer?

  • Stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge
  • Work in a newly opened and modern office in Novi Zagreb (excellent public transport connection)
  • Ability to develop communication skills in foreign languages
  • A path of growth aimed at enhancing your professionalism
  • Internal educations to develop professional and language skills
  • Travel expenses paid
  • Welcome kit
  • Multisport program

 

Assist Digital in 2017 has been certified as Great Place to Work in Italy.

#ThinkDigitalThinkAssist

 

JOIN US!

 

Business unit
Contact Center Services
Sede
Zagreb

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