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Quality Specialist for customer operations - German

For our Tirana office we are looking for a:

 

Quality Specialist Multilanguage for customer operations

Who are you?

  • You have excellent analytical and problem-solving skills
  • Outstanding communication skills
  • Excellent organizational skills
  • Excellent knowledge of German (written and spoken)
  • Excellent knowledge of English language (written and spoken)
  • Proficient in MS Office (word, excel)

What you are going to do? 

  • Monitor and analyze consultants calls and review emails for accuracy of information and call/e-mail handling standards
  • Ensure that consultants are delivering a high level of customer service
  • Verify that agents are providing accurate solutions to customers
  • Record evaluations utilizing departmental quality monitoring programs
  • Deliver coaching feedback to agents on call and email performance
  • Provide Specialist and the Manager with regular performance feedback on the agents
  • Participates in the improvements of quality monitoring forms and quality standards

What do we offer?

  • A growth path aimed at enhancing your professional experience
  • Stimulating, international work environment with heterogenous teams and the opportunity to expand your knowledge
  • Full time employment contract

Assist Digital in 2017 has been certified as Great Place to Work in Italy.

#ThinkDigitalThinkAssist

JOIN US!

Assist Digital is an equal opportunities employer and does not discriminate on any grounds.

 

The company Assist Digital spa is the data controller of the personal data.  The data that the Company intends to process are: A) Personal data; B) Information about educational career, professional situation and field of expertise; C) Specific data: health data, data revealing racial or ethnic origin, political opinions, trade-union membership, religious or philosophical beliefs.  The legal basis for points A and B is the performance of pre-contractual measures pursuant to art. 6, letter B) of the GDPR.The legal basis for point C is your express consent pursuant to art. 9 of the GDPR. The collected data will be processed to carry out the research, selection and evaluation of the personnel in order to manage your application with reference to a specific job advertisement and to manage your spontaneous application. In the event that you have provided your data by applying to a job advertisement, such data may also be processed for future selections after the explicit consent sent together with the curriculum or subsequently given. Your data will be kept for the time strictly necessary to fulfill the above mentioned purposes and in any case for a period not exceeding 36 months unless you withdraw, at any time, your consent to the processing of your data. In any case, your data may be processed due to legal obligations and in the exercise of certain rights before the Courts by the Company. You, as data subject of the processing of personal data, may exercise at any time the rights expressly granted by the European Regulation, and in particular: Right to access personal data (art. 15): Right to rectification (art. 16), Right to erasure (art. 17) , Right to restriction of processing of personal data (art. 18), Right to data portability (art. 20), Right to object (art. 21)  Right to lodge a complaint with the competent supervisory authority, Right to withdraw consent .  If you wish to exercise the rights listed above, please find here the address of the Controller: Via Angelo Inganni n. 93 Milano Italy or the e-mail address: (click on the "Apply now" button) for any issue concerning the protection of personal data.

Business unit
Contact Center Services
Sede
Albania; Tirana

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