Diventa un Superhero della Customer Experience!

Unisciti a un gruppo di persone che vogliono fare la differenza, combinando design, tecnologia e operations per definire nuovi percorsi ed esperienze per le più importanti aziende.

Operation Support Specialist for customer care

For our office in Tirana we are looking for a Team Leader for our Traveling Operations CRM area

Who are you?

  • Excellent leadership and interpersonal skills
  • Good decision making and problem-solving skills
  • Ability to manage and motivate staff within a team environment
  • Ability to prioritize work and workloads across a team
  • Excellent verbal and written communication skills
  • Excellent/native knowledge of Italian language (C1 written and spoken)
  • Excellent knowledge of English language (B2 written and spoken)
  • Good knowledge and use of the main MS Office applications (word, excel) and e-mail
  • Preferably related working experience, coming from international business contexts

What you are going to do? 

  • Preside the hall and assist the operators
  • Manage operational briefings and updates on the specific campaign
  • Provide initial training and updating on products, services and applications
  • Suggesting changes to be applied to the operational processes and for the development of the necessary supports
  • Motivating the team entrusted in achieving excellent performance by encouraging teamwork
  • Monitor and verify the knowledge acquired by individual operators
  • Monitor the operational performance of the assigned team (quality and productivity)
  • Reporting and monitoring compliance with contractual SLAs and service KPIs

What do we offer?

  • A growth path aimed at enhancing your professional experience
  • Stimulating, international work environment with heterogenous teams and the opportunity to expand your knowledge
  • Full time employment contract

Assist Digital in 2017 has been certified as Great Place to Work in Italy.



Assist Digital is an equal opportunities employer and does not discriminate on any grounds.

The company Assist Digital spa is the data controller of the personal data.  The data that the Company intends to process are: A) Personal data; B) Information about educational career, professional situation and field of expertise; C) Specific data: health data, data revealing racial or ethnic origin, political opinions, trade-union membership, religious or philosophical beliefs.  The legal basis for points A and B is the performance of pre-contractual measures pursuant to art. 6, letter B) of the GDPR. The legal basis for point C is your express consent pursuant to art. 9 of the GDPR. The collected data will be processed to carry out the research, selection and evaluation of the personnel in order to manage your application with reference to a specific job advertisement and to manage your spontaneous application. In the event that you have provided your data by applying to a job advertisement, such data may also be processed for future selections after the explicit consent sent together with the curriculum or subsequently given. Your data will be kept for the time strictly necessary to fulfill the above-mentioned purposes and in any case for a period not exceeding 36 months unless you withdraw, at any time, your consent to the processing of your data. In any case, your data may be processed due to legal obligations and in the exercise of certain rights before the Courts by the Company. You, as data subject of the processing of personal data, may exercise at any time the rights expressly granted by the European Regulation, and in particular: Right to access personal data (art. 15)Right to rectification (art. 16)Right to erasure (art. 17) Right to restriction of processing of personal data (art. 18)Right to data portability (art. 20), Right to object (art. 21)  Right to lodge a complaint with the competent supervisory authority, Right to withdraw consent .  If you wish to exercise the rights listed above, please find here the address of the Controller: Via Angelo Inganni n. 93 Milano Italy or the e-mail address: (click on the "Apply now" button) for any issue concerning the protection of personal data.

Business unit
Contact Center Services
Albania; Tirana

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