Diventa un Superhero della Customer Experience!

Unisciti a un gruppo di persone che vogliono fare la differenza, combinando design, tecnologia e operations per definire nuovi percorsi ed esperienze per le più importanti aziende.

Customer Care Consultant Multilanguage - English and German

For our Zagreb office we are looking for a:


                                           Customer Care Consultant Multilanguage - English and German

Who are you?

  • You are fluent in German and English language (written and spoken)
  • You have good organizational and time management skills
  • You are a team player and a problem solver
  • You have positive attitude and good communication skills
  • You are familiar with customer-care department operations


What you are going to do?

  • You will provide everyday client support by responding to inquiries by phone and/or digital channels in English and German languages
  • You will manage and resolve customer complaints
  • You will document all information according to standard operating procedures
  • You will maintain and improve performance by adhering to standards and guidelines
  • You will update job knowledge by studying new service descriptions; participate in educational opportunities


What do we offer?

  • An interesting and dynamic job in the tourism industry
  • Work in a newly opened and modern office in Novi Zagreb (excellent public transport connection)
  • Stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge
  • Ability to develop communication skills in foreign languages
  • A path of growth aimed at enhancing your professionality
  • Internal educations to develop professional and language skills
  • Flexible hours (4,6,FT per week)
  • 3 weeks paid education
  • Opportunity to earn target related bonuses
  • Travel expenses paid
  • Welcome kit package
  • Multisport program
  • Employee of the week and employee of the month prize


Assist Digital in 2017 has been certified as Great Place to Work in Italy.






Business unit
Contact Center Services

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